Information we collect

During the booking process or while using our facilities, we may collect basic personal details such as your name, contact information, nationality, and identification documents. We also gather information related to your reservation, including stay dates, room preferences, special requests, and payment details. When you interact with our website, we may automatically receive data like your IP address, device type, and browsing behavior. Communication records—such as emails, calls, or messages—may also be stored to help us serve you better.

How we use your information

We use your information primarily to process bookings, manage your stay, and ensure you receive the best possible experience. This includes handling reservations, arranging activities, personalizing services, and communicating updates or confirmations. Your information also helps us improve our facilities, maintain safety and security, and meet any legal requirements.

How we protect your informations

Your privacy is important to us, and we take appropriate security measures to safeguard your data from unauthorized access or misuse. Only authorized team members have access to your information, and it is used solely for operational or service-related purposes.

Sharing informations

In some cases, we may share your information with trusted service providers—such as payment processors, booking platforms, or transportation partners—to ensure smooth service delivery. When required by law, we may also share information with relevant authorities. However, we do not sell or rent your personal information to third parties.

Cookies and website tracking

Our website may use cookies to improve your browsing experience. You can manage or disable cookies through your browser settings, though doing so may affect certain website features.