Refund Eligibility

Refunds are granted based on the type of booking, the timing of the cancellation, and the nature of the service provided.

Accommodation Bookings

Refunds for room reservations are subject to the terms of the rate plan you selected at the time of booking (e.g., "Non-Refundable," "Flexible"). To receive a full or partial refund, cancellations must be made before the specified deadline, which is clearly displayed during the booking process.

Advanced Purchases & Special Packages

Bookings made under promotional or advanced purchase rates are typically non-refundable. We encourage guests to review these terms carefully before confirming their reservation.

Early Departures

Should you choose to check out before your scheduled departure date, a refund for the unused nights will not be issued.

Services & Activities

For pre-booked services such as spa treatments, tours, or transfers, refunds are available if the cancellation is made with at least 24 hours' notice. Refunds may not be available for no-shows or last-minute cancellations.

How to Request a Refund?

To initiate a refund request, please contact us directly using the information provided on your booking confirmation. To process your request efficiently, we will use the personal information associated with your reservation (such as your name, booking reference, and contact details) to locate your booking and verify your eligibility.

Processing Your Refund

Once your refund request is approved, we will process it using the original payment method used for the booking. The time it takes for the refund to be reflected in your account depends on your bank or payment provider and may take several business days.

How We Protect Your Payment

Your financial security is important to us. We use trusted and secure payment processors to handle all transactions. Your full payment card details are never stored on our systems after processing. Refunds will only be issued to the original payment method to ensure security and prevent fraud.

Exceptional Circumstances

We understand that unforeseen events can occur. In cases of genuine emergency or exceptional circumstances, we may, at our discretion, review our standard policy. Please contact our management team to discuss your situation, and we will do our best to find a suitable solution.

Policy Updates

We reserve the right to update this refund policy at any time. The policy in effect at the time of your booking will apply to your reservation.

Contact Us

If you have any questions about this refund policy or a specific refund request, please get in touch with us at reservations@domain.com or +41 91 555 12 34.